Admiral Van Lines

I put in a request for quotes through Moving.com as they advertise repeatable companies BUT not even close. It started out well enough. Admiral provided a basic quote through email after some basic questions. I requested an in house quote which they kindly did and was very friendly. I have a wish I knew then what I know now kind of thing. So the mover asked if I wanted two trucks. I asked if he felt it would fit and be fine to which he said yes. I repeatedly asked via email what charges may be "hidden". He assured me that there were none. Fast forward to moving day. Four very unprofessional people show up. As they randomly walk around they will linger and text frequently. They paid no attention to box markings and started loading. Well, it became clear that more than one truck was needed. I was told this was my choice. I said yes based on the quoter's remarks of one truck being adequate. I had to run out and rent a uhaul. It was the biggest they had and they still couldn't fit. The foreman said to me "What stupid sh!t quoted this job?". Now there was a delay in the closing and I knew a couple hours would be added but the driver jacked it up by many additional hours and my stuff was held hostage. I was not given an explanation or a modified quote or anything. Just if you want your stuff to pay this amount or stuff will be taken away. My quote was left unsigned and no payment requirements were set. The laborers were more upset about getting home late that they unloaded in record time and once again paid no attention to box markings. Items were damaged and broke and missing as a result. They also played with my golf clubs. There were some last minute items I had not packed. They threw them in a roughneck garbage can with an expensive aquarium light, I could not find the stuff for days. What I found out after is this company and the parent company have a multitude of complaints against them and many involve fraudulent activities. They did not provide a signed quote. So now that I am more informed I started by asking for a refund of the hours that were not agreed to or even used. I was met with NO. File a claim which is ONLY for damaged items so what am I claiming there? I asked for an itemized final bill detailing the jacked-up charges there were things not agreed on or even told like fuel charges. I have also asked for a modified quote for the added hours presented and signed and of course, there was none but says the foreman left it in the house. That foreman NEVER went into my house. He cursed me out in front of my wife and kids and new neighbors as well. They never let me inspect the truck after the move was completed. They foreman drove up the street waiting for his guys as they begged for a tip. I go in to find that they did not put together furniture as they advertised. So now after much back and forth I am left with no other recourse but to file complaints, leave reviews and go to small claims court. DO your due diligence better then I did. So to reiterate.. Job was not properly quoted (low ball estimate). Not enough trucks to handle the job. Breaking of a binding estimate. Adding charges not outlined in the estimate and having my contents held until a modified payment was paid with no written explanation of new charges. No "bill of landing" was given or signed as far as I have. Quote does not mention the requirement of cash on delivery. I don't have a copy of anything signed quote to see if it was added. AND the in-home quote did NOT have COD checked off as required payment but yet I was told when the truck arrived and my stuff was held, hostage.

Move size: 4+ Bedroom Home Service cost: $1900

I moved from Brooklyn, New York to Miami, Florida with Admiral Van Lines and the entire experience was perfect. My quote for a large bedroom and personal objects was $1600 and that was exactly what I had paid. We had arranged for them to be at my place in NY by 8:00 a.m. and by 8:00, they were already outside my apartment, asking what to take/do first etc. All of them worked quickly and didn't procrastinate loading the furniture or taking any prolonged or unnecessary breaks. They told me that my stuff would arrive within 7 days and by the time I was in Florida, they arrived with my stuff, having taken them only 5 days. After quickly unloading and unpacking everything, I checked to make sure everything was there and it was all there..in perfect condition! Nothing damaged, broken, stolen, missing, dirty, wet, etc.  I highly recommend Admiral Van Lines because they are very honest, spot-on, and fair regarding the quote vs how much you pay; all of my items had arrived in the same shape as they had left; the workers are very efficient and on time; and everyone who helped me move was friendly. If I need to move again, I am definitely going to use Admiral Van Lines.

Service cost: $1600

I had the worst moving experience and had an estimate of $400. They never said there would be tolls I had to pay. And I am 30 mins from Bayonne and charged me $150 for tolls on top. I had a small two bedroom apartment and they tried having me pay double then what they said. As well as damanged all my walls, steps, and railing. As well as my dresser and table that I had to throw out it was so damanged. They didn't say anything to me. I would never reccommend this service to friends or family. Very rude and a rip off!! There are so many other trust worthy companies.

Service cost: $800

I would like to share my moving experience.When we need to move in December, I started look for the moving company. I did my "homework" - research for the best moving companies in our area, read reviews, check rates, etc. Finally, friend of mine recommend us movers who relocated her parents, Admiral Van Lines. Parents were extremely satisfied with that moving company. We contacted Admirals via email, got a quote, set up a moving date. When the "big day" came, I was very nervous, so many things went trough my mind: what if movers didn't show up, what if they will break our furniture, what..But moving for us became a pleasant surprise. Movers came on time, even 15 minutes earlier. It was a crew of 3 people, driver/foreman & 2 helpers. They were really professionals and hardworking guys. They dissemble furniture, covered it with blankets. When we arrived to new house, they quickly unloaded stuff from the truck, assemble furniture, put on the spots which we pointed. Our basement wasn't finish after the renovation, so, movers accurately put stuff in the garage. Whole move took 8 hours.My husband and I were so satisfied, that we tipped movers by $150, even they didn't ask for it. Highly, highly recommend Admiral Van Lines. Please, do not hesitate to contact us if you have any questions regarding our moving experience.

Service cost: $750

Great moving company. Personal is pleasure to work with. Pick up and drop off was on time, the movers are fast and  professional. The pricing is reasonable. All the goods were delivered carefully wraped, without any damage and haddled with extreme care. I would definately use the service again. Thank you!
Great moving company. Personal is pleasure to work with. Pick up and drop off was on time, the movers are fast and  professional. The pricing is reasonable. All the goods were delivered carefully wraped, without any damage and haddled with extreme care. I would definately use the service again. Thank you!

Service cost: $2300

I had to move my daughter from one residence in New Jersey to another residence in New Jersey and Andy of Admiral Van Lines provided excellent customer service and great movers. The movers were professional, courteous, efficient, and quick. They took great care with all of our furniture and fragile items. They wrapped everything securely and nothing was damaged. I highly recommend them for your moving needs. The base rate was $375.00, after tolls and additional boxes, it was $509.00.

Service cost: $509

Has a representative come out to our house prior to moving and received a WRITTEN quote. On moving day, after half of our belongings were on their truck, they told us it would be double the price! After negotiations, they shaved $100 off the new price. We were in a pinch obviously so ended up paying them. Our move was less than 1 minute around the corner and they insisted on wrapping everything which ruined our furniture! They completely took advantage of us! Called the representative numerous times who gave initial quote and he never responded! Please do not use this company!!

Service cost: $850