Admiral Van Lines

I put in a request for quotes through Moving.com as they advertise repeatable companies BUT not even close. It started out well enough. Admiral provided a basic quote through email after some basic questions. I requested an in house quote which they kindly did and was very friendly. I have a wish I knew then what I know now kind of thing. So the mover asked if I wanted two trucks. I asked if he felt it would fit and be fine to which he said yes. I repeatedly asked via email what charges may be "hidden". He assured me that there were none. Fast forward to moving day. Four very unprofessional people show up. As they randomly walk around they will linger and text frequently. They paid no attention to box markings and started loading. Well, it became clear that more than one truck was needed. I was told this was my choice. I said yes based on the quoter's remarks of one truck being adequate. I had to run out and rent a uhaul. It was the biggest they had and they still couldn't fit. The foreman said to me "What stupid sh!t quoted this job?". Now there was a delay in the closing and I knew a couple hours would be added but the driver jacked it up by many additional hours and my stuff was held hostage. I was not given an explanation or a modified quote or anything. Just if you want your stuff to pay this amount or stuff will be taken away. My quote was left unsigned and no payment requirements were set. The laborers were more upset about getting home late that they unloaded in record time and once again paid no attention to box markings. Items were damaged and broke and missing as a result. They also played with my golf clubs. There were some last minute items I had not packed. They threw them in a roughneck garbage can with an expensive aquarium light, I could not find the stuff for days. What I found out after is this company and the parent company have a multitude of complaints against them and many involve fraudulent activities. They did not provide a signed quote. So now that I am more informed I started by asking for a refund of the hours that were not agreed to or even used. I was met with NO. File a claim which is ONLY for damaged items so what am I claiming there? I asked for an itemized final bill detailing the jacked-up charges there were things not agreed on or even told like fuel charges. I have also asked for a modified quote for the added hours presented and signed and of course, there was none but says the foreman left it in the house. That foreman NEVER went into my house. He cursed me out in front of my wife and kids and new neighbors as well. They never let me inspect the truck after the move was completed. They foreman drove up the street waiting for his guys as they begged for a tip. I go in to find that they did not put together furniture as they advertised. So now after much back and forth I am left with no other recourse but to file complaints, leave reviews and go to small claims court. DO your due diligence better then I did. So to reiterate.. Job was not properly quoted (low ball estimate). Not enough trucks to handle the job. Breaking of a binding estimate. Adding charges not outlined in the estimate and having my contents held until a modified payment was paid with no written explanation of new charges. No "bill of landing" was given or signed as far as I have. Quote does not mention the requirement of cash on delivery. I don't have a copy of anything signed quote to see if it was added. AND the in-home quote did NOT have COD checked off as required payment but yet I was told when the truck arrived and my stuff was held, hostage.

Move size: 4+ Bedroom Home Service cost: $1900

I used services from this company 3 times for the last 12 years, and my last move was just 2 days ago. I'm trying to recall what wasn't right and I can't. Everything from calling to the company to order service till saying thanks to the movers after job was done was outstanding. As all previous times, watching guys working, I had no doubts, that everything is going to be ok. For the time since my last move 12 years ago, the quality hasn't changed a bit, and it says a lot. Would definately recommend this company.

Service cost: $820

Do not use this company! Was quoted $500 prior to the move ($360 for the first 3 hours, $60 for every half hour after). Three men showed up in a rented Budget truck, packed, and then disappeared with my stuff for several hours. Instead, they charged $1460.00 cash. When I told them I couldn't take that much cash out at the ATM at once, they insisted I go to the bank to get cash. They followed me there and even stood at the teller until it was take out. Only then would they unload my belongings. Bad service, don't know how they get away with this.

Service cost: $1460

I must admit that I often do not take the time to write a review when a company has done a good job. That is not the case with Admiral Van Lines  and Alex, Sam and Andrew - they did an absolutely EXCELLENT job during my recent move. I have moved 6 times in the last 7 years, and these guys hands down made my moving day - easy, stress-free and enjoyable (yes, an enjoyable move day). I received several pre-move coordination emails from Jon. The crew arrived on time on move day and was professional, courtesy and flexible the entire move. From efficient packing of the truck to protecting all valuables - everything arrived undamaged and in the correct room(s). I wish there was an option for a bonus star as I would certainly award it in this case. If you are ever considering a move - save yourself the time and hassle - just book with Admiral Van Lines  and you like me will be awarding them a 5-star review! Thanks Guys!

Service cost: $700

These guys moved me 2 days ago from New Jersey to Brooklyn. I was stressed out for the last few weeks, but when the movers arrived, I completely forgot about that feeling. Everybody in their team knew exactly what needs to be done. It took me only one time to explain to the forman what I need. They estimated job for 9 hours, and it came to 10, which is within any limits, as well as I paid only 10% more for the bill, compare to estimate, that is much better, than I expected. I would definately use this company again, if I need in the future, and also recommend to others.

Service cost: $810

I had to move my daughter from one residence in New Jersey to another residence in New Jersey and Andy of Admiral Van Lines provided excellent customer service and great movers. The movers were professional, courteous, efficient, and quick. They took great care with all of our furniture and fragile items. They wrapped everything securely and nothing was damaged. I highly recommend them for your moving needs. The base rate was $375.00, after tolls and additional boxes, it was $509.00.

Service cost: $509

I recently moved from Brooklyn to Jersey City. The movers were professional -
no standing around, etc. They were efficient in packing everything (kind of miraculous to see how quickly movers pack something compared to the common person) and were careful when loading / unloading. Quote was similar to final price. I did a ton of research beforehand and was very happy with my choice. Overall as good an experience as moving can be, helped make moving suck a little less.

Service cost: $1200

We moved from Bayonne to Livingston, but our apartment wasn't ready,so we needs to use a storage in transit. After some research ( we did our homework), we choose Admiral Van Lines, because they have a storage & looks reliable. They did a great job! Crew of 3 people came on time, packed our staff very carefully & professional and put everything into their storage for 3 months. We've been completely satisfied with their job but waiting to put a review until we'll get our belongings into the new apartment. Finally, our apartment was ready,& we contacted movers to set up a moving day. Our furniture came in great condition, movers assembled it, took garbage away, everything was on time & neatly done. I would consider Admiral Van Lines as a high professional company with reasonable rates. Highly, highly recommend them!

Service cost: $1080

My husband hired this company to move us within NJ. We opted for them to pack our belongings, which in hindsight was a mistake as items were stolen from us. These items included a diamond ring in an engraved ring box, two digital cameras, a National Geographic camera case, lotion, and paper towels. On moving day, my husband was informed that they do not move jewelry. However, in order for the movers to have known jewelry was present in our one chest of drawers, they would have had to open it; hence, the missing items. While packing, the movers took it as an opportunity to gain knowledge of our belongings and steal those of value.
The individuals themselves spoke broken English, and they left behind quite a bit of trash (empty tape rolls, used cups, etc.) They also did not pack various areas of our home, including the coat closet and the laundry room. The final cost was above the quoted price due to the need for additional supplies, and it had to be paid in cash at the close of moving day. If you hire this company, proceed with caution.

Move size: 3 Bedroom Home Service cost: $2700