Admiral Van Lines

I put in a request for quotes through Moving.com as they advertise repeatable companies BUT not even close. It started out well enough. Admiral provided a basic quote through email after some basic questions. I requested an in house quote which they kindly did and was very friendly. I have a wish I knew then what I know now kind of thing. So the mover asked if I wanted two trucks. I asked if he felt it would fit and be fine to which he said yes. I repeatedly asked via email what charges may be "hidden". He assured me that there were none. Fast forward to moving day. Four very unprofessional people show up. As they randomly walk around they will linger and text frequently. They paid no attention to box markings and started loading. Well, it became clear that more than one truck was needed. I was told this was my choice. I said yes based on the quoter's remarks of one truck being adequate. I had to run out and rent a uhaul. It was the biggest they had and they still couldn't fit. The foreman said to me "What stupid sh!t quoted this job?". Now there was a delay in the closing and I knew a couple hours would be added but the driver jacked it up by many additional hours and my stuff was held hostage. I was not given an explanation or a modified quote or anything. Just if you want your stuff to pay this amount or stuff will be taken away. My quote was left unsigned and no payment requirements were set. The laborers were more upset about getting home late that they unloaded in record time and once again paid no attention to box markings. Items were damaged and broke and missing as a result. They also played with my golf clubs. There were some last minute items I had not packed. They threw them in a roughneck garbage can with an expensive aquarium light, I could not find the stuff for days. What I found out after is this company and the parent company have a multitude of complaints against them and many involve fraudulent activities. They did not provide a signed quote. So now that I am more informed I started by asking for a refund of the hours that were not agreed to or even used. I was met with NO. File a claim which is ONLY for damaged items so what am I claiming there? I asked for an itemized final bill detailing the jacked-up charges there were things not agreed on or even told like fuel charges. I have also asked for a modified quote for the added hours presented and signed and of course, there was none but says the foreman left it in the house. That foreman NEVER went into my house. He cursed me out in front of my wife and kids and new neighbors as well. They never let me inspect the truck after the move was completed. They foreman drove up the street waiting for his guys as they begged for a tip. I go in to find that they did not put together furniture as they advertised. So now after much back and forth I am left with no other recourse but to file complaints, leave reviews and go to small claims court. DO your due diligence better then I did. So to reiterate.. Job was not properly quoted (low ball estimate). Not enough trucks to handle the job. Breaking of a binding estimate. Adding charges not outlined in the estimate and having my contents held until a modified payment was paid with no written explanation of new charges. No "bill of landing" was given or signed as far as I have. Quote does not mention the requirement of cash on delivery. I don't have a copy of anything signed quote to see if it was added. AND the in-home quote did NOT have COD checked off as required payment but yet I was told when the truck arrived and my stuff was held, hostage.

Move size: 4+ Bedroom Home Service cost: $1900

Has a representative come out to our house prior to moving and received a WRITTEN quote. On moving day, after half of our belongings were on their truck, they told us it would be double the price! After negotiations, they shaved $100 off the new price. We were in a pinch obviously so ended up paying them. Our move was less than 1 minute around the corner and they insisted on wrapping everything which ruined our furniture! They completely took advantage of us! Called the representative numerous times who gave initial quote and he never responded! Please do not use this company!!

Service cost: $850

We sold our home in NJ but didn't leave for Florida until 4 months later so we had to store our belongings. Storage was very reasonable.

From the initial meeting with the person who came to the house to give us an estimate to the delivery in Florida we couldn't have been more pleased.

There wasn't a single item damaged even a little. Every item was delivered exactly as it was picked up from our home.

We've never moved so we didn't know what to expect but this company made our experience seamless and completely stress free. They showed up for pick up and delivery exactly when we were told they would, were extremely professional, friendly and polite.

We can't thank the teams enough.

Service cost: $4800

Recently reviewed and ripped into them badly. After calming down I felt it appropriate to add the following- no damage was done to my furniture,I saved about $1000, 3 of the the 4 movers were good workers. My main problem was the lead mover who wanted to do everything his way and, as said in previous review, was a big time bully. Was it a frustrating move-yes, but it could have been much worse. You never know what another mover would have done. Just be careful and get all info up front and in writing.

Service cost: $1150

They lost my daughters Eddie Bauer car seat which cost $119.99 at Target. They said its $50-$60 at Walmart I looked it up at Walmart and it was even more expensive at Walmart believe it or not. They did not want to compensate me for the loss of my daughters car seat and offered me $50-$60 then he increased to $90 and said there's nothing more he can do. $120 seemed like a stretch for them he said "so what we lost it it's based on the weight .60 per pound etc and said its like buying a car it loses value once u use it. he said our car seat wasn't brand new and he said its not worth $120 anymore. Maria is in charge of loss damage refunds. She hands phone to this guy who speaks terrible English. Very arrogant unprofessional and not helpful. We ended up agreeing on $105 because $120 he says was too much. It was their fault how do you lose a car seat and expect to pay back with half of what it's worth? They don't care about my daughters safety at all! DO NOT RECOMMEND!

Service cost: $2800

I was not disappointed for moving with this company, although I was little hesitant initially because I do not move that often. The guys show up 5 minutes before the scheduled time and asked if they need to change shoes in my house. They were very polite and efficient. For all intents and purposes I was completely satisfied. Even my wife who was very nervous before and conveyed this feeling to me was happy. I wound up giving them tips (they were 3 guys) because they earned it. They moved my 3 bedroom apt into house for the time that was promised during estimation. I paid $850.00 for all services.

Service cost: $750

Insisted on making appt for 8am when they call at 8am to say not coming till 10am. Everything was moved but for the fact extremely messy packing job let alone leave used packing materials behind. Insisted on cash payment when you advertise take all forms of payment. And tell you a quoted price but your actual price will end being doubled cause they add on multiple expenses. Also demanded a "tip". Overall unprofessional attitude. Highly do not recommend this moving company. Oh and they speak broken English you can bearly understand.

Service cost: $1308

I recently moved from Brooklyn to Jersey City. The movers were professional -
no standing around, etc. They were efficient in packing everything (kind of miraculous to see how quickly movers pack something compared to the common person) and were careful when loading / unloading. Quote was similar to final price. I did a ton of research beforehand and was very happy with my choice. Overall as good an experience as moving can be, helped make moving suck a little less.

Service cost: $1200